This Policy sets out, in particular: (i) what information we collect about the Users on the Website, (ii) how we collect that information, (iii) how we use that information, (iv) how we process that information, (v) to whom we disclose that information, (vi) how we protect that information and (vii) what are your rights and how can you exercise them.
Personal Data may be provided by you, or, in case of usage data, is collected through the use of this Website. Collection of some Personal Data may be necessary for the availability or the correct functioning of the Services or Website. Not providing some other Personal Data requested by this Website is without consequences to the availability or the functioning of the Service, unless otherwise specified further in this Policy. The Website may also be used by a registered User or by a User without registration, please note that this does not affect collection of Personal Data via different means e.g. cookies.
We collect information about you when you register for an account, create and/or modify your profile, or when you allow connectivity with your social network accounts. This information includes first name, last name, email address, and/or username and/or username or user ID from your Facebook accounts or Google account, if you choose to use them as a login method.
We also collect information through your use of our Website or Services, including actions such as logging into your account and/or using your account. The content (i.e. any information or data that you create, upload, post, send or share via our Website) may be transmitted through and stored in our systems. This information include your browsing history on the Website, bookmarked manuals, bookmarked pages, bookmarked images or videos, stored receipts, stored service contracts, made comments, the length of time spent on certain pages, the website Uniform Resource Locator (“URL”) from the website you were visiting before coming to this Website, which URL you visit next (i.e., if you followed a link to one of the providers or vendors we recommended), device type, what browser you are using, internet service provider, date/time of visit information, operating system, and other usage data. We also collect information on how you use our Website or Services through your computer, phone or another device that you use to access our Website or Services through Cookies and/or other similar technology.
Cookies consist of portions of code stored on your device in order to help us collect information about your activities. Cookies enable us to store your preferences and settings, remember your log-in details, provide customized content and marketing communication, understand which part(s) of our Website and Services are the most popular and analyze Website operations.
You can configure your browser to accept all Cookies, refuse all Cookies, or indicate when a Cookie is being sent. It is worth noting that the Website is designed for you to work using Cookies and therefore some Website features or Services may not function properly without Cookies.
You can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing Cookies. Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this website. Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.
Users may also follow instructions provided on the subsequently linked initiatives by the EDAA (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Company thus recommends that Users make use of these resources in addition to the information provided in this document.
We may use the information we collect about you for the following purposes:
In order to upload content to our Website, you must register on the Website and create an account. For this purpose, the following applies:
When you use Services, regardless whether you have registered for an account or not, we process the information in order to ensure the functioning of the Services (for example by showing you relevant and personalized content). For this purpose, the following applies:
We process your Personal Data in order to answer your questions and provide you with customer support. This processing occurs when you contact us via email, through the Website or otherwise regardless whether you have an account on the Website. For this purpose, the following applies:
We gather information about your use of the Website and the Services in order to analyze customer behavior and to improve our Website and/or Services. For this purpose, the following applies:
When you visit our Website, the advertisement you see may be customized based on your previous behavior on the Internet. We do not process your Personal Data ourselves, but we allow third parties to access your Personal Data through our Website. Please refer to privacy policies of respective third parties in this document.
The Personal Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. No automated individual decision-making that would produce legal effects concerning you or similarly significantly affect you takes place during the processing of your Personal Data.
In addition to our Company, the Personal Data may in some cases be accessible to certain types of persons in charge, involved in the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as data processors by our Company. If required by law, we have concluded Data Processing Agreements with these external third parties. These agreements bind the external third parties, among other things, to process the Personal Data only in accordance with our instructions and in compliance with data protection laws, and to take all necessary measures to protect the Personal Data. These entities are not allowed to use your information for purposes other than providing services for us.
Some Personal Data, as explained above, are collected by third parties for their own purposes. These third parties act as data controllers and their own privacy policies apply. The up-to-date list of these third parties and their applicable privacy policies is at the end of this Policy.
In order to ensure the protection from unauthorized access to or unauthorized alteration, disclosure or destruction of information we collect and process, we have adopted among other things organizational and technical measures consisting of physical, electronic and managerial procedures to safeguard and secure the information we collect about you through this Website.
You may exercise certain rights regarding your Personal Data processed by us as the data controller:
Complaint(s) & Disputes
Should you have a complaint about the Website, you are requested to send this to us by email, via [email protected]. Please supply your (full) name and address details along with your complaint. We also request you give us a clear description of the reason of your complaint, and any suggested solutions. Complaints will be processed within 7 working days.
Should a dispute arise between the consumer and/or supplier and Manually.com, The Dutch law system will apply. Under those circumstances the Amsterdam Court in the Netherlands holds authority to judge the dispute.
Our general contact information is Manually B.V., company registered in The Netherlands, with its registered office at Wibautstraat 131D, 1091 GL Amsterdam, The Netherlands, which is the data controller of any Personal Data, which is required to be processed in relation to your use of Website.
In case you want to contact us, please use either the contact form available here:
Our general contact information is Manually B.V., company registered in The Netherlands, with its registered office at Wibautstraat 131D, 1091 GL Amsterdam, The Netherlands which is the data controller of any personal data which is required to be processed in relation to your use of the Website.
Latest update: July 7, 2023